A Message to Our Valued Owners:
We would like to thank you for your selection of a Subaru vehicle. We take pride in our products and are committed to your continued satisfaction.
Subaru of America, Inc. (Subaru) is initiating a service program for certain 2023 model year Legacy and Outback vehicles equipped with Subaru STARLINK In-Vehicle Technology. Your have received this notice because our records indicate that you currently own one of these vehicles.
The telematics data communications module (DCM) in your vehicle may have an incorrect Access Point Name (APN) profile. When the DCM cannot connect to the 4G network for in-vehicle voice calls, the APN tries to connect to the 3G network. As a result, since the 3G network is no longer available in the U.S., the attempted call will fail. In-Vehicle voice calling includes Automatic Collision Notification, SOS Emergency Assistance, and Enhanced Roadside Assistance.
Please contact your Subaru retailer (dealer) for an appointment to have this repair performed at no cost to you.
WRI-22 Service Program FAQs:
Q: What should I do?
A: Please contact your Subaru retailer for an appointment to have this repair performed.
Q: What will Subaru do?
A: Subaru will replace the DCM at no cost to you.
Q: How long will the repair take?
A: The time to replace the DCM is less than 40 minutes. Your retailer can provide you with a better estimate of the overall time for this service visit, as it may be necessary to make your vehicle available for a longer period of time for scheduling purposes.
Q: What Subaru models are involved?
A: Certain 2023 Legacy and Outback vehicles equipped with Subaru STARLINK In-Vehicle Technology.
Q: Do I need to make an appointment?
A: Yes. Please contact your servicing Subaru retailer to set up an appointment to ensure that the retailer can allocate a time slot to best accommodate you.
Q: How much will this service program repair cost?
A: This repair will be performed free of charge at any authorized Subaru retailer.
Q: Do I have to return to the retailer where I bought the car?
A: Any authorized Subaru retailer will be able to perform this service program repair free of charge for you.
Q: Can I have this service program repair performed at an independent
A: Only an authorized Subaru retailer can perform this service program repair free of charge for you.
Q: If I live in Canada do I have to return to the United States to have
A: Any authorized Subaru dealership in either the United States or Canada is capable of performing this service program repair.
Q: If I no longer own the vehicle what should I do?
A: If you no longer own your vehicle, please update owner information online, at www.subaru.com/customer-support.html , by selecting Email Us then selecting Ownership Update from the list of topics.